Log In Support Clerk

Agawam, Massachusetts, United States Full-time

 Position Title: Log-In Support Clerk
Job Location(s): Agawam, MA
Start Date: ASAP
Employment Type: Full-Time; Split 2nd shift: 11am (or 12pm) - 7:00pm (or 8pm).
Starting Salary Range: $17.00-18.00/hr
Job Requisition #: 18060

Cambrex (www.Cambrex.com) is seeking a highly motivated, energetic, results-oriented individual to join our team of dedicated professionals focused on customer service and quality. We are currently accepting resumes.


The Log-in Clerk provides support for all lab services regarding sample management coordination and documentation. Performs miscellaneous job-related duties as assigned and cross trains to be able to back up other team members. All work is conducted per SOPs and GMP practices.

  • As Log-In Clerk, you will accept and takes responsibility for all incoming samples received by outside and internal courier services.
  • You will review the received samples, test request forms (TRF), and check all associated documentation for discrepancies. You are responsible for resolving incomplete paperwork or discrepancies with the client or via the Sales Department. 
  • Additionally, you will be responsible for the generation of the lab services work order utilizing the information provided by the client and the information documented during the receipt and sample review process.
  • As Log-In Support, you are responsible for the labeling and proper storage of client samples / paperwork in a manner that eliminates product traceability issues.
  • You will assist in the distribution of client samples to the analysts; responsible for disposition of samples as requested by clients.
  • You will be responsible for maintaining the client sample quarantine area in accordance with current Good Manufacturing Practices (cGMP).
  • As Log-In Clerk, you are responsible for communicating sample receipt information with the laboratories for STAT testing and samples requiring immediate testing (e.g. water and BIs samples).


  • High School Diploma or equivalent with 1+ years of experience in a regulated environment.
  • Basic understanding cGMP requirements for role.
  • Good computer skills (including Microsoft Word, Excel, and Outlook, and Internet).
  • Understands the importance of following all company SOPs.


  • Basic office and organizational skills, filing, setup up and maintain systems to support the organization
  • Detail-oriented, organized and applies effective time management skills in order to meet all deadlines. Able to successfully prioritize and manage multiple tasks and numerous projects in a fast-paced environment.
  • Effectively communicates both verbally and in writing.

Cambrex is an Equal Opportunity / Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.